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Terms and Conditions and Privacy Policy

1. Definitions

Operator (administrator) – HENSDAV LIMITED Company, with its registered office in Hong Kong at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, registered under number 77194488.

Service Recipient/User – an entity using the Website, to which electronic services may be provided in accordance with the Terms and the law, or with which an agreement for the provision of electronic services may be concluded, as well as an entity for which an Account has been created in the Sender Panel.

Consumer – a User who is a natural person ordering Services or purchasing a product on the Website.

Website – this Internet Website available at pro-body.com together with its functionalities, run by the Operator, within which Users may commission the performance of a Service or the purchase of promoted products, among others by completing the order form and entering a promo code.

Account – access to the functionalities of the Website granted to the Service Recipient after a registration process that requires the User to provide a unique name (login) and password. Receipt of the Operator’s confirmation of the creation of the Account is equivalent to the conclusion of an agreement for the provision of electronic services on the terms set out in these Terms. Within the Account, the User receives space on the server in which they enter and manage their Personal Data.

Exhibitor Panel – an ICT system made available to the Service Recipient after creating an Account, which, after logging in with the assigned login and password, enables the use of the Services and within which the User may manage their Personal Data, order Services, promote and rate products and use other functionalities available on the Website.

Service – the sale of products and services provided electronically by the Operator of the pro-body.com website on the basis of these Terms, enabling the Service Recipient to place, via the Website, requests with Senders for the delivery, transport and handover of Parcels by carriers from or to a Parcel Collection Point, as well as the performance of additional services provided in accordance with the terms of the given Carrier (within the scope of its business and on the basis of the Carrier’s Terms).

Request – a correctly and completely filled in request form for the shipment of a product or service, transport and delivery of a Parcel, together with a discount code, submitted by the Service Recipient via the Website and completed by generating a Waybill in order to perform the Service.

Waybill – a legally binding document completed by the Sender for the Service Recipient, constituting proof of the conclusion of the Agreement for the provision of the Service or the purchase of a product, attached to each Parcel and containing the information about the Parcel, its destination and the Recipient required by the Carrier.

Carrier (Courier) – an entrepreneur providing transport services as part of its business, with whom an order may be placed for the collection, transport and delivery of a parcel within the services concluded on the website between the Sender and the recipient, without cash collection or “cash on delivery”, as well as a Person providing courier Services on behalf of that company on the basis of an agreement concluded with it. Within the Website, the Sender may place an order with the following Carriers:

  • DPD Polska sp. z o.o., with its registered office in Warsaw, ul. Mineralna 15, 02-274 Warszawa, registered with the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS no. 0000028368, REGON 012026421, NIP 5260204110, website: https://www.dpd.com.pl
  • InPost Express sp. z o.o., with its registered office in Kraków, ul. Malborska 130, 30-624 Kraków, registered with the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS no. 0000543759, REGON 360781085, NIP 6793108059, website: https://inpost.pl/
  • InPost Paczkomaty Sp. z o. o., with its registered office in Kraków, ul. Malborska 130, 30-624 Kraków, registered with the District Court for Kraków-Śródmieście in Kraków, 11th Commercial Division of the National Court Register, entered into the register of entrepreneurs of the National Court Register under KRS no. 0000255841, REGON 120246484, NIP 6792895061, website: https://paczkomaty.pl

Parcel – an item or items registered on the Website and correctly packed by the sender, provided with a Waybill specifying the Recipient and the address, for collection by the Carrier and delivery to the Recipient, containing correspondence or constituting a postal parcel within the meaning of the Postal Law, accepted, sorted, transported and delivered in the manner sanctioned by these Terms and the Carriers’ Terms, for which the permissible dimensions and weight are set out in the Price List.

Carriers’ Terms – the Carrier’s terms apply to the performance of services ordered via the Website. The current terms setting out the rules and conditions for the provision of services are available on the Carrier websites listed above.

Recipient – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, to whom the Parcel is addressed in connection with the Service ordered by the Service Recipient, authorised by the Service Recipient and entitled to collect the Parcel delivered by the Carrier as part of the Service.

Sender – a natural person, legal person or organisational unit without legal personality which has products, knowledge and experience regarding the products advertised on the operator’s website and is able to fulfil the request, to which the law grants legal capacity, to which the order is addressed in connection with the ordering of a Service or product by the Service Recipient, authorised by the Service Recipient and entitled to fulfil the order and hand it over to the carrier as part of the Service.

Account Database – a set of Personal Data and other data assigned to a given account, posted on the Website by Users, which, with the Users’ consent, are collected and processed in an orderly manner in an IT system as part of the Services provided by the Operator.

Personal Data – information collected through the registration form available at pro-body.com concerning an identified or identifiable natural person, processed by the Administrator for the proper provision of the Services and for other purposes set out in these Terms.

Cash on Delivery – an additional service making the collection of the Parcel conditional on prior payment of a fee by the Recipient, which will be transferred to the bank account indicated by the Service Recipient.

Wallet – a service offered to the Service Recipient, consisting in the possibility of making a prepayment and accumulating funds in the Wallet Account for later use on the Website.

Wallet Account – an account assigned to a given Service Recipient, containing funds to be used on the Website.

Promo code – an alphanumeric code made available as part of the service and assigned to a specific sender for the fulfilment of a service order by that sender. The promo code is made available by senders to service recipients in accordance with their knowledge and experience. Where a service without a product is performed, a set of services is sent after payment. Where a service consisting in the purchase of products is performed, the sender ships the product in accordance with the promotion on the website and the discount codes set and assigned on the website. The Website is not a party to the transaction between the sender providing promo codes and the recipient.

Payment Gateway – a secure online payment platform operated by an online payment operator with separate terms.

Price List – the price list of additional Services intended for recipients and senders.

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Provision of a Service electronically – the performance of a service provided without the simultaneous presence of the parties (at a distance), by transmitting data at the individual request of the service recipient, sent and received by means of electronic processing equipment, including digital compression and data storage, which is entirely sent, received or transmitted via a telecommunications network within the meaning of the Act of 16 July 2004 – Telecommunications Law;

Postal Law – the Act of 12 June 2012 – Postal Law (Journal of Laws 2012, item 1529)

Transport Law – the Act of 15 November 1984 – Transport Law (consolidated text: Journal of Laws 2012, item 1173, as amended)

Drop-off/Pick-up Point – premises run by postal operators cooperating with the Operator of the website, within the meaning of the postal law, in which an authorised person hands over or accepts a parcel from the Sender in order to perform the shipping service. The tasks and functions of the Carrier apply accordingly to the Drop-off/Pick-up Point from the moment the parcel is accepted from the Sender/Carrier until it is handed over to the Recipient/Carrier.

2. Introductory provisions

1. Pursuant to Article 8(1)(1) of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204), the limited liability company HENSDAV LIMITED Company, with its registered office in Hong Kong at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, registered under number 77194488, e-mail address: [email protected], hereby establishes these terms for the provision of electronic services.

2. The Terms set out the rules and conditions of the services provided via the pro-body.com Website run and administered by the Operator.

3. By means of the Website and within the scope of its business, HENSDAV LIMITED Company provides services related to making offers available to senders and fulfilling them through the website, enabling Users to place orders electronically, and the transport and delivery of the offer together with the Parcel by the Carrier as part of its business and on the basis of the Terms and the terms of the Sender and Carrier selected by the User, as well as making payments for the Service, tracking the performance of the Service and making information posted on the Website available at the individual request of the User.

4. The pro-body.com Website may be used by natural persons, legal persons or organisational units without legal personality to which the law grants legal capacity.

5. Logging in to the User’s account on the pro-body.com Website, or ordering a service or a product promoted by senders, requires the User to read and accept these Terms beforehand, which are available on the pro-body.com Website. By accepting these Terms, the User agrees to all of their provisions and undertakes to comply with them.

6. The Operator provides Services to the sender and recipient to the extent and on the terms set out in these Terms.

7. The Service Recipient accepts the transfer of personal data, including to the Sender and the Carrier, for the purpose of performing the transport service.

8. The User consents to the processing by the Operator, as the Personal Data Administrator (hereinafter the Administrator), of their Personal Data provided in the process of registering an Account on the Website and in the course of using the Website. Providing personal data is voluntary, however, failure to consent to their processing may prevent the provision of electronic services and the placing of orders by the User on the Website.

9. The Administrator processes the User’s Personal Data to the extent necessary to establish, shape the content of, amend or terminate the legal relationship and to properly perform the Services provided electronically, to settle accounts with the User, for the marketing of its own services with additional consent, and for other legally permissible and justified purposes.

10. The User declares that the personal data they provide are the User’s true data. The Administrator has the right to make the provision of Services to the User conditional on the User first confirming the accuracy of the Personal Data. In case of doubt, the Administrator may refuse to provide the services available on the Website, may also block the Account until the doubts are clarified, and may also delete the Account.

11. Users entrusting personal data to the administrator are obliged to process them in accordance with the applicable regulations (including the Act of 29 August 1997 on the protection of personal data and the GDPR) and with appropriate technical and organisational measures meeting the requirements of Polish law. They are also obliged to obtain the consent of the persons from whom they collect Personal Data to the entrustment of the processing of such data and to provide them with the information contained in these Terms, including the manner, purpose, scope and period of processing of the data by the Operator, the rights of the data subjects and the group of entities to which the Operator entrusts the data. This also applies to the User’s use of the address book available after logging in to the Website account.

12. The Carrier’s Terms form an integral part of the legal regulation of the Service binding on the Service Recipient.

3. Registration, access and maintenance of the Account

1. Registration on the Website and creation of an Account are free of charge.

2. In order to make full use of the Website’s services, the Service Recipient may create an Account. To do so, the form available at pro-body.com must be completed, including a unique name (login) and password, and the Terms must be accepted.

3. The creation of the Account will be confirmed by the Operator. Receipt of the confirmation is equivalent to the conclusion of an agreement for the provision of electronic services on the terms set out in the Terms.

4. The Operator may make the creation of an Account or the availability of a selected functionality conditional on the verification of the data provided when creating the Account.

5. The Operator may refuse to create an Account if the data provided in the registration process indicate that the information is untrue.

6. The User is obliged to promptly update the data provided in connection with the creation of the Account and the use of the Sender or Service Recipient Panel.

7. Each login to the Sender Panel constitutes acceptance of the Terms, the Carrier’s Terms and the Price List.

8. The User undertakes to keep the unique login and password assigned during registration confidential and not to make them available to third parties. If it is suspected that a third party may have obtained knowledge of the login and password, the User must change the password and notify the Operator of this fact without delay.

9. A Service or confirmation of a purchase ordered after logging in to the Sender Panel with the unique login and password is deemed to have been ordered by the Service Recipient.

10. The User may register while placing a request on the Website.

11. The Service Recipient may not evade any liability towards the Operator, including payment for the ordered Service.

12. All documents necessary for the correct performance of the Service for the Sender are generated and made available to the Service Recipient in electronic form via the Sender Panel.

13. The User may resign from maintaining the Account at any time. Such resignation is equivalent to the termination of the agreement for the provision of electronic services.

14. Most services or products on the Website may also be ordered by Service Recipients without registration; however, commissioning the performance of a Service requires the User to read and accept the provisions of the Terms, the terms of service, and the terms and price lists of the Carrier selected by the Service Recipient to perform the transport. By accepting the Carrier’s terms, terms of service and price list, the User agrees to all of their provisions and undertakes to comply with them, which is equivalent to the conclusion of an agreement for the provision of electronic services on the terms set out in the Terms.

15. The Service Recipient undertakes to comply with the provisions of these Terms. In the event of a breach of the Terms, the Operator has the right to temporarily block the User’s Account or suspend the possibility of using the Website’s functionalities.

4. Commissioning a Service or the purchase of a product and its performance

1. Orders are accepted by the Website 24 hours a day, 7 days a week. The Service Recipient’s orders are fulfilled within the time limits indicated by the given Sender and Carrier in accordance with its terms, and the information presented on the Website regarding the dispatch date is an approximate, not a guaranteed, date.

2. When the “Order” or “buy” button is pressed, an Order is placed for the Service or product selected by the User.

3. Placing an order by the User is equivalent to the User’s acceptance of these Terms and the terms of the Carrier performing the transport service.

4. In order to commission the performance of a Service or the purchase of a product, the Service Recipient fills in the shipment form via the Website or after logging in, providing the required data, indicates the Carrier whose services they intend to use, confirms the request to the Operator and ensures that the Parcel will be handed over to the Carrier at the premises/place indicated in the Order.

5. Placing an order by the user is equivalent to a declaration that the products will be used in accordance with their intended purpose. The products offered by the operator are intended solely and exclusively for research purposes.

6. The Service Recipient undertakes to fill in the form reliably and in accordance with the facts.

7. Commissioning the Operator to perform a Service means acceptance of the Terms, the Carrier’s price list and terms, as well as acceptance of the product offered by the Sender.

8. The Service Recipient undertakes to pay the Operator the full amount issued by the Sender together with additional costs for the ordered service or product in accordance with the Standard or Individual Price List, depending on the choice made.

9. The Service Recipient or the Sender is liable for the incorrect preparation of the Request, including the incorrect generation of the Waybill.

10. Liability for breach of the Terms with regard to the dimensions and weight of the Parcel, proper packing and securing of the parcel in accordance with the rules adopted in the terms of the selected Carrier, including damage resulting therefrom, and in particular surcharges charged by the Carrier, is borne solely by the Sender.

11. All documents necessary for the correct fulfilment of the placed order are generated and made available to the Service Recipient in electronic form (in the case of a registered Service Recipient) and also by e-mail.

12. Depending on the selected Carrier, the Waybill for the Sender or the Label generated by the Website must be printed and attached to the Parcel handed over to the Carrier.

13. The Carrier (courier) may contact the Service Recipient by telephone, text message or e-mail on the basis of the consent given, and the Recipient on the basis specified in § 2(11), using the telephone numbers or e-mail addresses provided, in order to facilitate the delivery of the Parcel (performance of the Request) and the performance of the agreement. Personal data are transferred to the Carrier in order to enable communication between the Carrier, the Service Recipient and the Recipient.

14. The Sender will notify the Recipient of the planned Parcel and of the need to provide appropriate tools, equipment or persons necessary to unload the Parcel, if necessary.

15. The Sender will inform the Recipient that in the event of loss or damage to the delivered Parcel, the Recipient is obliged to immediately draw up a damage report in the presence of a representative of the Carrier (the report should be legibly signed by the representative of the Carrier delivering the Parcel and by the Recipient).

16. After entering the Parcel number on the pro-body.com website, the User can track the current status of the Parcel.

17. Fulfilment via the Website will take place within the time limit and on the terms set out in the terms or general terms of service applicable to the Carrier selected by the Service Recipient.

18. If the Parcel is not handed over to the Carrier by the Sender, the Operator may, at the express request of the Service Recipient, order another attempt to collect the Parcel. Any related charges that may be added by the Carrier are covered by the Sender.

19. Parcels not collected by the Recipient on time are returned to the Sender at the Sender’s expense via the Carrier in accordance with the Service Price List.

20. If the Recipient refuses to pay the cash on delivery amount, the Parcel is not handed over to the Recipient and the Operator retains the right to remuneration as for a delivered Parcel.

21. Payment from the Recipient for a delivered Parcel (“cash on delivery”) is made in cash or by payment card, if the Carrier offers such a service.

22. The Operator exercises the utmost care to ensure the efficient operation of the Website and the performance of the Services ordered on the Website; however, the acceptance of a request on the Website does not mean that it will unconditionally be fulfilled. If a given request cannot be fulfilled due to the unavailability of services or products offered by Senders or locations not served by the selected Carrier, the Operator, after informing the Service Recipient, has the right to cancel the Order. In such a case, the Service Recipient will receive a refund of the cost of the service that could not be performed.

23. Service Recipients may cancel Orders for which the Sender has not yet attempted to perform the Service by sending a notification to [email protected]. No fee is charged if an Order is cancelled. If the order has already been paid for, the amount paid is refunded to the Service Recipient.

24. A User who is a Consumer will receive clear and legible information via the Website, at the latest at the beginning of placing the order, about restrictions on the performance of the ordered Service or product and the accepted methods of payment.

25. Immediately before an order is placed, the Operator will provide the User who is a Consumer with information about:

  • the main characteristics of the performance, taking into account its subject matter and the manner of communicating with the consumer;
  • its identification details, in particular its business name, the authority that registered its business activity and the number under which it was registered;
  • the address of the business, e-mail address and telephone or fax numbers, if available, at which the consumer can contact the entrepreneur quickly and effectively;
  • the address at which the consumer may submit complaints, if different from the address indicated above;
  • the total price or remuneration for the performance including taxes, and where the nature of the performance does not reasonably allow them to be calculated in advance – the manner in which they will be calculated, as well as charges for transport, delivery, postal services and other costs, and where the amount of these charges cannot be determined – the obligation to pay them
  • the costs of using the means of distance communication for the purpose of concluding the agreement, where they are higher than those usually charged for using that means of communication;
  • the method and time limit of payment;
  • the method and time limit for the entrepreneur’s performance and the complaint handling procedure applied by the entrepreneur;
  • the method and time limit for exercising the right of withdrawal from the agreement, as well as the model withdrawal form;
  • the costs of returning the goods in the event of withdrawal from the agreement, borne by the consumer; with regard to distance contracts – the costs of returning goods which, by their nature, cannot normally be returned by post;
  • the Consumer’s obligation to pay the reasonable costs incurred by the Operator if the consumer withdraws from the agreement after requesting the commencement of the Service before the expiry of the withdrawal period;
  • the lack of a right of withdrawal or the circumstances in which the consumer loses the right of withdrawal;
  • the duration of the agreement or the method and grounds for terminating it – if the agreement is concluded for an indefinite period or is to be automatically extended;
  • the minimum duration of the consumer’s obligations under the agreement;
  • the possibility of using out-of-court complaint and redress procedures and the rules of access to these procedures;
  • the Carrier’s identification details, in particular its business name, registration authority, the Carrier’s address, e-mail address and telephone or fax numbers, if available, and the address at which the Consumer may submit complaints to the Carrier, if different from the address given above.

26. After the order is placed, the Operator will provide the Consumer with confirmation of the conclusion of the agreement for the performance of the ordered Service or the purchase of the product from the Sender on a durable medium in the form of a PDF file sent by e-mail, to which the Consumer agrees.

27. The Service will be performed before the expiry of the withdrawal period referred to in § 11(2) of the Terms only at the Consumer’s request. The Consumer’s declaration in this respect may be made in the order form.

28. The Service Recipient who is a Consumer acknowledges that choosing, when placing the Order, to have the Service performed before the expiry of 14 days from placing the Order results in the loss of the right to withdraw from the Agreement once the Service has been performed.

5. Payments and settlements

1. The Operator will charge fees for all ordered Services in accordance with the Price List in force at the time the request is placed.

2. All prices presented on the website or in marketing materials constitute only an invitation to negotiate within the meaning of Article 71 of the Civil Code.

3. The only price list binding on the Service Recipient is the Price List available on the pro-body.com website for logged-in Users and the price list in force at the time the Request is registered.

4. The Operator reserves the right to change Prices without giving reasons, to introduce new and remove old Services or products, and to conduct and cancel promotional campaigns.

5. The Service Recipient is obliged to pay on time all fees related to ordering Services or products charged in accordance with the Price List and the Terms, including additional fees.

6. The Service Recipient agrees to receive invoices electronically in accordance with § 3 of the Regulation of the Minister of Finance of 17 December 2010 on sending invoices electronically, the rules for their storage and the procedure for making them available to the tax authority or fiscal control authority (Journal of Laws No. 249, item 1661).

7. The Operator declares that it is registered as an active VAT payer.

8. The Service Recipient accepts that if the Parcel is not collected by the Recipient, the Operator will charge a fee for the return of the Parcel in accordance with the Price List. The Service Recipient undertakes to pay the resulting difference at the Operator’s request.

9. If the Service Recipient provides incorrect data that make it impossible to deliver the Parcel to the Drop-off/Pick-up Point or the Recipient, the request will be accepted, but the Service Recipient will be charged the additional costs of returning the Parcel to them in accordance with the Price List.

10. If a service is commissioned concerning articles whose transport is prohibited by the law in force on the date of the request, or which have been entered on the list of prohibited articles applicable at the Carrier, the Carrier has the right to refuse to collect the Parcel from the Sender for the Service Recipient.

11. The Operator will issue VAT invoices to the Service Recipient in accordance with the applicable law.

12. In the case of cash on delivery Parcels, the Sender authorises the Operator to collect the cash on delivery amount from the Recipient on its behalf and transfer it to the Sender. Funds collected by the Operator are transferred to the Sender within individually agreed time limits.

13. Payment for services is made in advance via a secure online payment platform (Payment Gateway) whose operator, as the settlement agent, is the indicated operator with separate terms.

14. Payment for services may also be made on the basis of a separate Agreement between the Operator and the Service Recipient.

15. The User may prepay for ordered services by depositing funds in the Wallet tab. The Wallet balance is updated immediately after the payment has been booked by the Operator. Unused funds in the Wallet Account are refunded at the User’s request or after termination of the Agreement and deletion of the Account by the Operator.

16. All refunds of paid amounts are made on the basis of a correction to the issued sales document and using the same payment channel as used by the Service Recipient, unless the parties agree otherwise.

17. In the event of non-payment of amounts due resulting from the additional fees referred to in paragraphs 8, 9 and 10 of this section, the Operator has the right to collect the amounts due directly from the Wallet Account.

18. In the event of non-payment of amounts due within the specified time limit, the Operator will take action to recover them: after 21 days from the payment due date, a first payment reminder will be sent; if the Service Recipient does not pay the amounts due within a further 14 days, the Operator will send a second payment reminder; the cost of a payment reminder for a Service Recipient who is a Consumer is PLN 8.13 net (PLN 10 gross); the cost of a reminder for a Service Recipient who is not a Consumer is PLN 24.39 net (PLN 30 gross).

19. If the payment reminders are ineffective, the Operator may commission an external debt collection company to recover the debt or take the matter to court. A Service Recipient who fails to pay will be charged statutory interest for late payment and fees for the debt collection activities undertaken by the Operator or the debt collection company, in particular fees for the payment reminders referred to in paragraph 2(c) above.

20. A Service Recipient who is an entrepreneur will additionally be charged, without a reminder, compensation for the costs of debt recovery equal to EUR 40 converted into PLN at the average euro exchange rate announced by the National Bank of Poland on the last business day of the month preceding the month in which the amount became due, in accordance with the Act of 8 March 2013 on payment terms in commercial transactions.

6. Liability

1. Unless mandatory provisions of law provide otherwise, the Operator is liable only for the normal consequences of the act or omission from which the damage resulted.

2. Forwarding the Request to the Sender and the Carrier does not guarantee its acceptance for fulfilment. In such a situation, the Operator will cooperate with the Service Recipient to clarify the reason why the Request was not accepted for fulfilment.

3. The Operator is not liable for the choice of product or service or for improper performance of the service by the Carrier, unless this results from non-performance or improper performance of the Service by the Operator. Via the Website, the Service Recipient concludes a civil law agreement with the Sender on the basis of the entered discount code received from the Sender, and the Sender concludes an agreement with the Carrier on the terms set out in the Terms and the Carrier’s Terms.

4. As placing an order for a service by the User is equivalent to accepting the terms of the Carrier performing the Service ordered by the Service Recipient, all limitations of liability contained therein, within the limits of applicable law, also cover the Operator and limit its liability.

5. The Operator is not liable, among others, for:

  • non-performance or improper performance of the Service by the Sender and the Carrier, unless this results from non-performance or improper performance of the Service by the Operator,
  • the legality of the actions of the Sender and the Carrier, including their holding of the relevant permits or meeting other formal conditions for conducting business,
  • the manner in which the Website is used by Users, including Senders, to promote services and products, and by recipients,
  • use of the Website contrary to the law or the Terms by Users and third parties to whom the User has given access,
  • any malfunction of the Website or loss of data, interruption of the connection or failure to receive information for reasons attributable to the Sender,
  • interruptions in the operation of the Website caused by the need for maintenance or repair of the system and other circumstances beyond the Operator’s control,
  • the actions of the Recipient, in particular the acceptance of the Parcel addressed to them or the payment of the cash on delivery amount.
  • delays in the transfer of funds by the payment operator for the ordered Service and, consequently, delays in the performance of the service.

6. The Operator is also not liable for the actions of the User and their consequences taken in connection with commissioning the Sender or Carrier to perform a service; in particular, the Operator is not liable for:

  • loss, shortage or damage or delay in the transport of a parcel, if caused by reasons on the side of the Service Recipient or Recipient not caused by the Operator’s fault, by the properties of the goods or by force majeure
  • the provision by the User of incorrect or untrue data, including data related to the dispatch of the parcel,
  • failure to hand the parcel over to the Carrier,
  • breach of the Carrier’s Terms by the User.
  • breach of these Terms by the User

7. The Operator is liable for loss, shortage or damage to the Parcel caused by its fault at a Drop-off/Pick-up Point run by an operator cooperating with it, whereby liability for loss, shortage or damage to a parcel to which the provisions of the Transport Law apply is limited to the declared value, not exceeding the actual value.

7. Personal data and privacy policy

1. In connection with running the Internet Website available at pro-body.com together with its functionalities, we hereby provide information on the protection and use of Personal Data for the purposes related to the requirements of Article 13 of the GDPR.

2. The Personal Data Administrator is HENSDAV LIMITED Company, with its registered office in Hong Kong at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, registered under number 77194488. E-mail address for matters related to the protection of personal data: [email protected]

3. Personal data are processed on the terms set out in the Act of 29 August 1997 on the protection of personal data, the Act on the provision of electronic services and the provisions of these Terms, with appropriate technical and organisational measures meeting the requirements of Polish law.

4. The Data Protection Officer can be contacted at [email protected]

5. The basis for data processing is always the consent given by the User.

6. We collect personal data such as:

  • first name and surname;
  • residential address, correspondence address, collection address, delivery address;
  • telephone number;
  • e-mail address;
  • tax identification number (NIP), REGON, KRS number;
  • bank account number.
  • transaction data – payments made to and from the account,
  • financial data – Wallet Account balance,
  • contract data – concluded agreements, including Requests,
  • communication data – communication conducted,
  • transaction data

7. We collect personal data when you use our pro-body.com Website, e.g. when:

  • using the functionalities of the Website,
  • registering on the Website when creating an Account
  • verifying and identifying (e.g. when logging in)
  • concluding agreements for the provision of Services and transport Services
  • performing agreements concluded via the Website;
  • complying with legal regulations
  • for the Operator’s promotional and commercial activities, only after obtaining additional consent.

8. Personal Data are collected in order to enable the provision of services, in particular:

  • the use of the Website’s functionalities (including logging in);
  • the conclusion and performance of agreements for the provision of Services concluded via the Website;
  • sending information about changes to the terms of service, in particular changes to the price list and the Terms;
  • handling receivables and claims related to concluded agreements, including complaint and debt collection proceedings;
  • enabling communication between the Sender and the Carrier, the Service Recipient and the Recipient
  • conducting correspondence for the purpose of performing the Services;
  • preparing accounting documentation, including issuing invoices;
  • preparing documentation of concluded agreements;
  • statistical research for archival purposes;
  • performing other obligations arising from generally applicable law.
  • only if additional consent is given – sending commercial information electronically and informing about promotions.

9. The legal basis for processing Personal Data is:

  • the performance of the agreement for the provision of services specified in the Terms of the Website run by HENSDAV LIMITED Company (on the basis of Article 6(1)(b) of the GDPR);
  • compliance with a legal obligation of the administrator (on the basis of Article 6(1)(c) and (3) of the GDPR);
  • the establishment or defence of claims (on the basis of Article 6(1)(f) of the GDPR);
  • only with additional consent, the marketing of its own products or services (on the basis of Article 6(1)(f) of the GDPR).

10. Personal Data are stored and processed using the technical and organisational measures required by law to ensure their protection. Personal data are protected against acquisition and modification by unauthorised persons in accordance with the Operator’s internal procedures. In order to perform the Service, the recipients of Personal Data are:

  • Carriers (Couriers) selected by Service Recipients, such as DPD, InPost Paczkomaty, InPost Kurier (and their subcontractors) – the current list of Carriers can be found in our Terms available at pro-body.com
  • banks and payment system operators providing payment handling and refunds (cash on delivery amounts)
  • entities providing accounting services
  • persons and entities performing the commissioned services, including Senders known to recipients who provide them with dedicated discount codes
  • entities involved in debt collection and legal services
  • entities providing or mediating ICT services, including hosting providers;
  • persons, bodies and institutions authorised to access personal data under applicable law.

11. Personal Data collected in connection with running the pro-body.com Website and concluding Agreements will be stored:

  • for the period of performance of the concluded agreement – until its completion, and thereafter for the period required by generally applicable law,
  • in connection with the performance of all obligations under the agreement – until the expiry of the limitation period for claims,
  • to the extent of fulfilling legal obligations related to conducting business and performing agreements – until those obligations are fulfilled,
  • where consent has been given to being informed about current promotions and offers and/or to the transfer of commercial information – until consent is withdrawn.

12. The User always has the right to:

  • request access to their personal data, their rectification, erasure and restriction of processing, as well as the portability of their personal data.
  • withdraw the consent given at any time. Withdrawal of consent does not affect the lawfulness of processing carried out on the basis of consent before its withdrawal.
  • object to the processing of personal data at any time
  • lodge a complaint with the supervisory authority (GIODO)
  • if consent has been given to the processing of personal data for the purpose of receiving commercial information, you may withdraw this consent at any time.

13. Providing personal data is voluntary; however, failure to provide personal data or providing incomplete data may prevent the use of the Website’s functionalities.

14. If the User places a Request using the Website, the Operator may, in order to streamline the handling process, send messages to the User at the e-mail address provided or contact the User by telephone at the telephone number provided, as well as contact the User in another form by means of distance communication for this purpose.

15. We do not use profiling or automated decision-making.

16. If you obtain information about a data protection breach or discover any situation constituting a breach of the security of personal data, please inform us immediately. This will allow us to determine the cause of the breach and promptly take all measures to remedy the breach and properly secure the personal data against further breaches.

17. After the Account is deleted or blocked, the Administrator processes the Users’ Personal Data in accordance with the applicable law and these Terms in order to:

  • respond to the User’s messages;
  • provide the User with information regarding the Request;
  • clarify matters related to payment for Requests;
  • clarify and correct any errors or ambiguities.
  • properly settle the ordered services;
  • properly complete the performance of services for the Service Recipient;
  • handle complaints.
  • prepare its own financial and tax reporting;

18. If the rights related to the Website are transferred to another entity, the data, including the personal data of the Service Recipient, will pass together with the Website to the acquirer of the rights to the Website, to which Service Recipients consent by accepting these Terms.

8. Processing of other data. Cookies

1. During the User’s visit to the pro-body.com Website, data concerning the User’s visit are collected automatically, including in particular:

  • IP address;
  • domain name;
  • browser type;
  • operating system type;
  • type of device from which the connection is established;
  • time of connection with the Website

2. The pro-body.com Website uses cookies stored in the web browser’s memory. In most cases this is necessary for the proper functioning of the pages. Cookies are also used by tools that analyse traffic on websites.

3. The pro-body.com Website uses, among others, the following types of cookies:

  • statistical cookies, enabling the collection of information about how the Website is used,
  • advertising cookies, enabling users to be provided with offers better suited to their interests,
  • cookies used to ensure security, e.g. used to detect abuse in authentication on the website.
  • functional cookies enabling the “remembering” of settings selected by the user and personalisation of the user interface, e.g. with regard to the selected language or region of origin of the user, font size or appearance of the website.

4. Below is a list of example uses of cookies by the pro-body.com Website:

  • increasing the level of security,
  • maintaining the user’s session in applications, forms, surveys and in the transaction system. They help increase security by ensuring that all calls to the server come from the User’s computer. The server validates the cookies and the IP address of the computer from which the user connects. If an attempt is made to impersonate the user’s session from another computer, the session will be terminated,
  • reporting traffic sources,
  • examining the effectiveness of promotional activities,
  • Google advertising – in order to better match advertisements to users’ preferences, the Operator uses cookies that collect only basic information about users’ behaviour on the pro-body.com website. All information is anonymous and its purpose is to best match the advertisements displayed in the Google search engine and on other websites to the user’s preferences, using tools such as Google AdWords and DoubleClick. The user can opt out of Google cookies at any time in the ad settings (www.google.pl/settings/ads)
  • Analysis using Google Analytics – in order to better understand users’ intentions, the Operator uses Google cookies which anonymously collect only basic information about the user’s activity on the pro-body.com Website and are used to report traffic sources, analyse user behaviour on the website and examine the effectiveness of promotional activities.

5. Most web browsers available on the market accept the storing of cookies by default. The User can specify the conditions for using these files in their own browser settings and can also delete cookies stored in the browser at any time. Information on disabling cookies and detailed information on changing cookie settings, as well as on deleting them in the most popular web browsers, is available in the help section of the web browser and on the following pages:

  • Chrome https://support.google.com/chrome/answer/95647?hl=pl
  • Firefox https://support.mozilla.org/pl/kb/ciasteczka?esab=a&s=ciasteczka&r=0&as=s
  • Internet Explorer https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies
  • Opera http://help.opera.com/Windows/12.10/pl/cookies.html
  • Safari https://support.apple.com/pl-pl/HT201265
  • Microsoft Edge https://support.microsoft.com/pl-pl/help/10607/microsoft-edge-view-delete-browser-history

9. Security and threats

1. The Operator ensures the security of personal data through appropriate technical and organisational measures aimed at preventing unlawful processing of data and their accidental loss, destruction and damage; among others, for this purpose communication is encrypted using the SSL (Secure Socket Layer) protocol.

2. The SSL protocol is a type of security consisting in encoding data before they are sent from the Service Recipient’s browser and decoding them after they have safely reached the server. Information sent from the server to the Service Recipient is also encoded and decoded after reaching its destination.

3. The SSL protocol encrypts, authenticates and ensures the integrity of messages.

4. The Operator informs that even where measures have been taken to secure the data transmitted by the Service Recipient via the Internet, it is not possible to eliminate the specific threats associated with using a service provided electronically, such as:

  • the possibility of receiving spam;
  • the presence and operation of malware, including computer viruses;
  • the presence and operation of internet worms;
  • the possibility of spyware operating;
  • the possibility of being exposed to cracking or phishing (password fishing);
  • piracy;
  • sniffing;
  • the possibility of other persons using the ICT system and/or telecommunications network introducing illegal devices giving unauthorised access to protected services;
  • cryptanalysis activities, i.e. finding weaknesses in a cryptographic system and thus enabling it to be broken or circumvented;
  • the possibility of being exposed to other unwanted or “malicious” software performing activities not intended by the user and not included in those listed above, occurring e.g. under the names: wabbit, trojan, backdoor, exploit, rootkit, keylogger, dialer, hoax.

5. In order to maintain security and limit the threats referred to in paragraph 4, the Service Recipient should:

  • set a strong password for the Customer Account, containing upper- and lower-case letters, digits and special characters, making it impossible to guess easily;
  • log out of the Customer Account after the session ends (simply closing the browser is not sufficient) and not leave the device unattended while logged in to the Customer Account;
  • keep the login and password to the Customer Account confidential and not disclose them to other persons;
  • use the Website only via trusted computers with up-to-date anti-virus software and operating systems;
  • avoid storing data such as login and password on a computer, in particular on other people’s computers;
  • avoid using the Website via an open network or a network of an unknown provider.

10. Complaints

1. Service Recipients have the right to submit complaints in matters governed by these Terms, including those concerning the improper functioning of the Website. Complaints may be submitted in writing by registered letter to the registered office of HENSDAV LIMITED Company or electronically to: [email protected].

2. Complaints concerning non-performance or improper execution of a payment should be sent by the Service Recipient to the Operator at: [email protected] in accordance with the provisions of these Terms concerning the provision of electronic payment services.

3. Any complaints related to the improper performance of the transport service by the Carrier may be submitted by the User, in compliance with the rules, procedures and time limits set out in the Carrier’s Terms, via the Operator, in writing by registered letter to the registered office of HENSDAV LIMITED Company or electronically to: [email protected]

4. The Operator promptly forwards complaints and comments to the Carrier for consideration. Complaints and comments concerning the service provided by the Carrier will be considered in accordance with the terms of the Carrier selected to perform the service. Once issued, the Carrier’s decision is promptly forwarded to the User via the Operator.

5. On the terms set out in generally applicable law, in particular the Act of 15 November 1984 – Transport Law (Journal of Laws 2015 No. 915 – consolidated text, as amended) and the Act of 23 November 2012 – Postal Law (Journal of Laws 2016 No. 113 – consolidated text, as amended), Service Recipients and Recipients (addressees) have the right to submit complaints and pursue claims directly against the Carrier.

6. Complaints will be considered within 30 days of their receipt.

7. A complaint should contain:

  • the name or first name and surname and address, and the e-mail address of the Service Recipient,
  • the subject of the complaint,
  • documented entitlement to pursue the claim in the reported amount,
  • confirmation of dispatch of the Parcel (Waybill) and the Parcel number, if the complaint concerns the transport service,
  • a description of the problem giving rise to the complaint (subject of the complaint, circumstances justifying the complaint)
  • the Sender’s signature,
  • a document proving authorisation where the complaint is submitted by an attorney of the Service Recipient.

8. The acceptance and consideration of complaints are free of charge.

9. The complaint procedure begins when complete documentation is submitted. If the complaint does not meet the conditions set out in the law and the terms of the specific Carriers, the Carrier calls on the complainant to remedy the deficiencies within 14 days of receiving the request, with an instruction that failure to remedy the deficiencies within this time limit will result in the complaint being left unconsidered. In such a case, the date of submission of the complaint is deemed to be the date on which the Carrier receives the supplemented complaint.

10. Payments resulting from accepted complaints are transferred to the bank account number indicated by the User within 30 days from the date on which the Carrier’s decision is forwarded to the Operator.

11. If the complaint cannot be considered within this time, the Operator notifies the complainant in writing within this time limit of the reasons for the delay and the expected date of consideration of the complaint. If the conditions of the complaint procedure are breached, the complaint may not be accepted.

11. Out-of-court complaint and redress procedures for Consumers

1. A User who is a Consumer may use, among others, the following out-of-court complaint and redress procedures:

  • The Consumer is entitled to apply to a permanent consumer arbitration court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2016 No. 1059 – consolidated text, as amended) with a request to resolve a dispute arising from a concluded agreement for the provision of services. The rules of organisation and operation of permanent consumer arbitration courts are set out in the Regulation of the Minister of Justice of 25 September 2001 on the rules of organisation and operation of permanent consumer arbitration courts (Journal of Laws No. 113, item 1214).
  • The Consumer is entitled to apply to the Provincial Inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 2016 No. 1059 – consolidated text, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Operator. Information on the rules and procedure of mediation conducted by the Provincial Inspector of Trade Inspection is available at the offices and on the websites of the individual Provincial Inspectorates of Trade Inspection.
  • The Consumer may obtain free assistance in resolving a dispute between the Consumer and the Operator, also by using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.

2. Detailed information on the possibility for a Service Recipient who is a Consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following addresses of the Office of Competition and Consumer Protection:

  • http://www.uokik.gov.pl/spory_konsumenckie.php;
  • http://www.uokik.gov.pl/sprawy_indywidualne.php;
  • http://www.uokik.gov.pl/wazne_adresy.php.

12. The Consumer’s right to withdraw from the agreement (Request)

1. A User who is a Consumer has the right to withdraw from the Agreement concluded with the Operator without giving any reason and without incurring any costs, except for the costs referred to in paragraph 2 of this section, within 14 days of receiving the goods, if they submit a declaration of withdrawal from the Agreement (Request) within this time limit.

2. If, at the express request of the Consumer, the performance of the service is to begin before the expiry of the time limit for withdrawal from an off-premises agreement, then in the event of withdrawal from the agreement the Consumer is obliged to pay for the performance provided up to the moment of withdrawal. The amount of payment is calculated in proportion to the scope of the performance provided, taking into account the price or remuneration agreed in the agreement. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the performance provided.

3. To meet the withdrawal time limit referred to in paragraph 1 of this section, it is sufficient to send the declaration of withdrawal before the expiry of this time limit.

4. The withdrawal period begins on the date the order is placed.

5. Withdrawal from the agreement takes place by submitting a declaration of intent to withdraw from the agreement. To this end, the Consumer may:

  • submit a declaration using the withdrawal template provided by the Operator;
  • submit a declaration on the form, the template of which constitutes Annex No. 2 to the Terms;
  • submit a declaration in any form, provided that it shows the intention to withdraw from the agreement.

6. The Operator also enables the Consumer to submit a declaration of withdrawal from the agreement electronically using the model withdrawal form constituting Annex No. 2 to the Terms or any other unequivocal statement.

7. The Operator promptly confirms to the Consumer receipt of the declaration of withdrawal from the agreement by sending an appropriate message to the Consumer’s e-mail address.

8. In the event of withdrawal from the agreement, the agreement is deemed not to have been concluded.

9. The Operator is obliged to refund to the Consumer all payments made by the Consumer promptly, and in any event no later than 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the agreement, taking into account the Consumer’s obligation to bear the costs referred to in paragraph 2 of this section. The Operator makes the refund using the same means of payment as used by the Consumer, unless the Consumer has expressly agreed to another method of refund that does not involve any costs for them.

10. When the Consumer withdraws from the agreement, any related ancillary agreements concluded by the Consumer expire if, on their basis, the Service is performed by the Operator or a third party on the basis of a separate Agreement with the Operator. The Consumer does not bear any costs related to the expiry of these agreements, except for the costs referred to in paragraph 2 of this section.

11. If the ancillary agreement was concluded with a third party, the Operator will inform that person of the Consumer’s withdrawal from the agreement.

12. The right of withdrawal does not apply to the Consumer in respect of a Service if the Operator has fully performed the service with the express consent of the Consumer, who was informed before the performance began that they would lose the right of withdrawal once the entrepreneur had performed the service.

13. Information and instructions on exercising the right of withdrawal from the agreement, identical to the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827, as amended), are contained in Annex No. 1 to these Terms.

14. The model withdrawal form, identical to the annex to the Act of 30 May 2014 on consumer rights (Journal of Laws No. 827, as amended), constitutes Annex No. 2 to these Terms.

13. Rules for using the Website

1. The Operator holds the intellectual property rights to the Website. Using the Software by Users in any way other than strictly related to the Service is prohibited. This also applies to any attempts to interfere with the Software.

2. The technical requirements necessary to cooperate with the ICT system used by the User are as follows:

  • connection to the Internet,
  • web browser
    • Internet Explorer version 10.0 or higher
    • Opera version 9.0 or higher
    • Firefox version 3.0 or higher
    • Chrome version 5.0 or higher.
    • Safari

3. A Service Recipient using services provided electronically is prohibited from supplying unlawful content to the Website.

4. The Service Recipient is obliged to comply with the prohibition on abusing electronic means of communication and not to supply through or to the Operator’s ICT systems the following content:

  • causing disruption or overloading of the ICT systems of the Operator or other entities directly or indirectly involved in the provision of electronic services,
  • infringing the personal rights of third parties, generally accepted social norms or contrary to generally applicable law,
  • contrary to generally applicable law.

5. The Operator reserves the right to carry out maintenance work on the Website which may cause difficulties in or prevent the use of the services. The dates of the work and its expected duration will be published on the pro-body.com website before the work begins.

6. The Operator will provide access to information about changes to the manner and scope of the services provided by the Operator and to information required under Article 6 of the Act on the provision of electronic services via the pro-body.com website.

7. In special cases affecting the security or stability of the ICT system, the Operator has the right to temporarily suspend or limit the provision of Services without prior notice and to carry out maintenance work aimed at restoring the security and stability of the ICT system.

8. Notwithstanding the above, the Operator has the right to cease providing Services at any time if such a justified request is made to it by the Internet service provider or another authorised entity.

14. Final provisions

1. The parties will try to resolve all disputes amicably; failing agreement, disputes will be settled by the court having jurisdiction over the Operator’s registered office.

2. The parties are bound by the content of the Terms in force on the date the Order is placed.

3. The Operator is entitled to amend the Terms.

4. The Operator will inform Users electronically about any amendment to the Terms and about the new content of the Terms.

5. An amendment to the Terms by the Operator is not effective with respect to Orders placed before the amendment, unless both parties agree to apply the currently applicable version of the Terms to that agreement.

6. The agreement for the provision of electronic services (agreement for maintaining an Account) may be terminated by either party with 30 days’ notice. Termination takes place by sending a notice of termination to: [email protected] directly from the User’s e-mail address for which the account on the Website was created, or in writing to the address of the Operator’s registered office. The agreement is terminated upon expiry of the notice period, but not earlier than the performance of the Service and the final settlement of the performance of the Service, including payment to the Operator for issued invoices.

7. Upon expiry of the notice period, the agreement is terminated and the Account is deleted from the Website.

8. The Operator is entitled to terminate the agreement for the provision of services (agreement for maintaining an Account) with immediate effect in the event of:

  • a gross breach of the provisions of these Terms by the User;
  • use of the Services available on the Website to break the law.

9. In the event of termination of the Agreement by the User or the Operator, as well as in the event of any other expiry of the Agreement, the Account is deleted together with the Data collected in it. The User acknowledges and agrees that the deletion of the Account results in the irretrievable loss of all Data collected within that account.

10. The deletion of Data does not mean the automatic deletion of Personal Data from the Account Database.

11. Deletion of the account does not release the Service Recipient from settling amounts due to the Operator.

12. In matters not expressly regulated in these terms, generally applicable law applies, in particular the Act of 23 April 1964 – Civil Code (Journal of Laws 2016 No. 380 – consolidated text, as amended) and the Act of 15 November 1984 – Transport Law (Journal of Laws 2015 No. 915 – consolidated text, as amended), as well as the relevant terms of transport companies with regard to the performance of the transport service.

13. The annexes to the Terms are:

  • Annex No. 1 – Information on the right of withdrawal;
  • Annex No. 2 – Model withdrawal form.

14. These Terms apply from 01-01-2022

ANNEX No. 1. Information on the right of withdrawal

You have the right to withdraw from this agreement within 14 days without giving any reason.

The withdrawal period expires 14 days after the day of delivery of the ordered goods. To exercise the right of withdrawal, you must inform the company HENSDAV LIMITED Company, with its registered office in Hong Kong at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, registered under number 77194488, e-mail address [email protected], of your decision to withdraw from this agreement by an unequivocal statement.

You may use the model withdrawal form, but it is not obligatory. You may also fill in and submit the withdrawal form or any other unequivocal statement electronically to the e-mail address: [email protected]. If you use this option, we will send you an acknowledgement of receipt of the withdrawal on a durable medium, e.g. in PDF format, by e-mail without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

If you withdraw from this agreement, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this agreement. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this agreement.

ANNEX No. 2. MODEL WITHDRAWAL FORM

(complete and return this form only if you wish to withdraw from the agreement)

Addressee:

HENSDAV LIMITED Company, with its registered office in Hong Kong at ROOM 511, 5/F, MING SANG IND BLDG, 19-21 HING YIP STREET, Kwun Tong, registered under number 77194488, e-mail address: [email protected]

– I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*)/contract for the delivery of the following goods(*)/contract for work consisting in the performance of the following(*)/for the provision of the following service(*)
– Ordered on(*)/received on(*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date

(*) Delete as appropriate.

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